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Our services

Three ways to see a doctor.

Whether you need a quick video consult, a doctor at your door, or ongoing chronic care — HealthHalo has you covered. All consultations include digital documents and full patient-portal access.

TelemedicineHome VisitFollow-UpMedical Aid
⚠ Not for emergencies. HealthHalo is not an emergency service. If you have a medical emergency, call 10177 or go to your nearest casualty.

Telemedicine

Video consultation from home

20-minute video call (Google Meet)

A scheduled video consultation with an HPCSA-registered doctor. Ideal for acute illness (flu, sore throat, UTI, skin issues), chronic disease check-ins, and anything that doesn't need a physical examination.

What's included

  • AI-assisted symptom triage before your appointment
  • Pre-consult brief sent to your doctor
  • 20-minute video call
  • Digital prescription if needed
  • Sick note (legally valid, digitally signed)
  • Specialist referral if recommended
  • SOAP note + post-consult summary
  • Patient portal access to your records
Book Telemedicine

Home Visit

Doctor comes to you

In-person at your address

An HPCSA-registered doctor travels to your home for a full in-person consultation. Best for situations where a physical examination is needed, mobility-limited patients, elderly care, and cases where leaving the house isn't practical.

What's included

  • Full physical examination
  • HPCSA-registered doctor at your door
  • Same-day or next-day slots often available
  • Digital prescription if needed
  • Sick note (legally valid, digitally signed)
  • Specialist referral if recommended
  • SOAP note + post-consult summary
  • Patient portal access to your records
Book Home Visit

Follow-Up

Continuity of care for existing patients

20-minute video call (Google Meet)

For patients who've already consulted with HealthHalo. Designed for chronic disease management, prescription renewals, reviewing investigation results, and medical reports.

What's included

  • AI pre-consult check-in
  • 20-minute video call to review results & adjust meds
  • Chronic disease management (hypertension, diabetes, asthma, etc.)
  • Prescription renewal — digitally signed
  • Medical report on request
  • SOAP note + post-consult summary
  • Patient portal access to your records
Book Follow-Up

Medical Aid

Claim through your scheme

Available across all consultation types

Use your medical aid scheme for any of the consultation types above. We submit the claim directly to your scheme with the correct ICD-10 coding. Most major South African schemes are accepted, including Discovery, Momentum, Bonitas, Medshield, Bestmed, GEMS, and Polmed.

What's included

  • All consultation types covered
  • ICD-10 coded — submitted directly to your scheme
  • Most major South African schemes accepted
  • AI triage + SOAP notes included
  • Co-payment may apply depending on your plan
  • Statement provided on request
Book with Medical Aid

Scope of practice

Per HPCSA Business Practices Policy, HealthHalo doctors operate within a defined clinical scope.

✓ What we handle

  • Acute illness (flu, sore throat, UTI, gastro, skin issues)
  • Chronic disease management (hypertension, diabetes, asthma, hypothyroidism)
  • Repeat prescriptions
  • Sick notes and fit-for-work assessments
  • Specialist referral letters
  • Investigation results review
  • Medical reports
  • Mental health screening and short-term support

✗ What we don't handle

  • Medical emergencies and trauma — call 10177
  • Surgical procedures
  • Schedule 5 / 6 medications
  • Specialist consultations
  • Hospital admissions
  • Medico-legal reports

See pricing for every service

Transparent flat fees. No hidden charges. Pay by card, EFT, or medical aid.

View pricingBook now