Three ways to see a doctor.

20-minute video call (Google Meet)

A scheduled video consultation with an HPCSA-registered doctor. Ideal for acute illness (flu, sore throat, UTI, skin issues), chronic disease check-ins, and anything that doesn't need a physical examination.

What's included

• AI-assisted symptom triage before your appointment
• Pre-consult brief sent to your doctor
• 20-minute video call
• Digital prescription if needed
• Sick note (legally valid, digitally signed)
• Specialist referral if recommended
• SOAP note + post-consult summary
• Patient portal access to your records

In-person at your address

An HPCSA-registered doctor travels to your home for a full in-person consultation. Best for situations where a physical examination is needed, mobility-limited patients, elderly care, and cases where leaving the house isn't practical.

What's included

• Full physical examination
• HPCSA-registered doctor at your door
• Same-day or next-day slots often available
• Digital prescription if needed
• Sick note (legally valid, digitally signed)
• Specialist referral if recommended
• SOAP note + post-consult summary
• Patient portal access to your records

20-minute video call (Google Meet)

For patients who've already consulted with HealthHalo. Designed for chronic disease management, prescription renewals, reviewing investigation results, and medical reports.

What's included

• AI pre-consult check-in
• 20-minute video call to review results & adjust meds
• Chronic disease management (hypertension, diabetes, asthma, etc.)
• Prescription renewal — digitally signed
• Medical report on request
• SOAP note + post-consult summary
• Patient portal access to your records

Available across all consultation types

Use your medical aid scheme for any of the consultation types above. We submit the claim directly to your scheme with the correct ICD-10 coding. Most major South African schemes are accepted, including Discovery, Momentum, Bonitas, Medshield, Bestmed, GEMS, and Polmed.

What's included

• All consultation types covered
• ICD-10 coded — submitted directly to your scheme
• Most major South African schemes accepted
• AI triage + SOAP notes included
• Co-payment may apply depending on your plan
• Statement provided on request

Scope of practice

Per HPCSA Business Practices Policy, HealthHalo doctors operate within a defined clinical scope.