Get in touch

We're here to help.

Patient support, billing questions, POPIA requests, or just a quick question — we'll get back to you fast.

⚠ For medical emergencies, do not contact us here. Call 10177 for an ambulance, or go to your nearest casualty.

How to reach us

Fastest reply, usually within minutes

+27 61 103 0648

Mon–Sun · 06:00–18:00 SAST

For longer queries, attachments, or formal requests

support@healthhalo.co.za

Reply within 1 business day

Quick answers from our patient support assistant

Look for the chat bubble in the bottom-right corner

24/7 — escalates to a human if needed

Monday to Sunday, 06:00–18:00 SAST. Same-day consultation slots are often available.

Telemedicine: nationwide across South Africa.
Home visits: Johannesburg and Pretoria metro, expanding.

For requests to access, correct, or delete your personal information under POPIA, contact our Information Officer directly.

Information Officer (POPIA)

Dr Musa Chauke

POPIA data subject requests, access/correction/deletion of personal information, complaints about data processing.

Deputy Information Officer

Dr Sphiwe Chauke

Backup contact for POPIA matters when the Information Officer is unavailable.

For the full procedure, see our PAIA Manual and POPIA compliance page.

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