Get in touch
Patient support, billing questions, POPIA requests, or just a quick question — we'll get back to you fast.
Fastest reply, usually within minutes
+27 61 103 0648
Mon–Sun · 06:00–18:00 SAST
Open WhatsApp →For longer queries, attachments, or formal requests
support@healthhalo.co.za
Reply within 1 business day
Send an email →Quick answers from our patient support assistant
Look for the chat bubble in the bottom-right corner
24/7 — escalates to a human if needed
Open chat →Operating hours
Monday to Sunday, 06:00–18:00 SAST. Same-day consultation slots are often available.
Service area
Telemedicine: nationwide across South Africa.
Home visits: Johannesburg and Pretoria metro, expanding.
For requests to access, correct, or delete your personal information under POPIA, contact our Information Officer directly.
Information Officer (POPIA)
Dr Musa Chauke
dr.mchauke@healthhalo.co.zaPOPIA data subject requests, access/correction/deletion of personal information, complaints about data processing.
Deputy Information Officer
Dr Sphiwe Chauke
dr.schauke@healthhalo.co.zaBackup contact for POPIA matters when the Information Officer is unavailable.
For the full procedure, see our PAIA Manual and POPIA compliance page.