Get in touch
We're here to help.
Patient support, billing questions, POPIA requests, or just a quick question — we'll get back to you fast.
Mon–Sun · 06:00–18:00 SAST
For medical emergencies, do not contact us here. Call 10177 for an ambulance, or go to your nearest casualty.
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How to reach us
- WhatsAppFastest reply — usually within minutes+27 61 103 0648Mon–Sun · 06:00–18:00 SASTOpen WhatsApp →
- EmailFor longer queries, attachments, or formal requestssupport@healthhalo.co.zaReply within 1 business daySend an email →
When & where
- Operating hours
- Monday to Sunday, 06:00–18:00 SAST. Same-day consultation slots are often available.
- Service area
- Telemedicine: nationwide across South Africa.
Home visits: Johannesburg and Pretoria metro, expanding.
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POPIA & data requests
For requests to access, correct, or delete your personal information under POPIA, contact our Information Officer directly.
Information Officer (POPIA)
Dr Musa Chauke
dr.mchauke@healthhalo.co.zaPOPIA data subject requests, access/correction/deletion of personal information, complaints about data processing.
Deputy Information Officer
Dr Sphiwe Chauke
dr.schauke@healthhalo.co.zaBackup contact for POPIA matters when the Information Officer is unavailable.
For the full procedure, see our PAIA Manual and POPIA compliance page.
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Company details
- Trading name
- HealthHalo
- Registered name
- HealthHalo (Pty) Ltd
- Registration number
- 2026/208414/07
- Tax number
- 9190835281
- Website
- healthhalo.co.za
- Country
- South Africa